VIA Rail Journeys

You should have received your train tickets along with your travel vouchers. However, sometimes, you may need to pick up your tickets at the station. If you need to collect VIA Rail tickets, scan the barcode on your e-booking confirmation at one of the station's VIA Rail self-service ticketing kiosks. Alternatively, please present your booking confirmation to a VIA Rail ticket agent with an appropriate photo ID.

How early must I check in for departure?

If you are traveling between Vancouver, Jasper, or Toronto onboard the Canadian, or between Montreal/Quebec City and Halifax onboard The Ocean, check-in is 1 hour prior to departure. You are also able to check in your luggage as early as 9 am on departure days. We recommend that you are at the station 45 minutes prior to departure if you are traveling between Toronto, Niagara Falls, Montreal, Ottawa, or Quebec City.

Track My Train:

You can check the arrival and departure status of your train through this link: https://reservia.viarail.ca/tsi/tsiresult.aspx?l=en&from=iframe

Overnight Journeys in Sleeper Plus Accommodations:

If you are traveling onboard VIA Rail in a berth or cabin, all of your meals are included. Once onboard, your dedicated train car attendant will review safety and make your dining reservations. Additional snacks and beverages can be purchased in the café car.

As you will not have access to your checked luggage while onboard, it is recommended to bring a smaller bag with clothing and your personal essentials (including all medication) to your cabin or berth. Shower amenities will be provided for you (towels, shampoo, and soap). Additional amenities are available in Prestige Class.

With the exception of lower and upper berths, all cabins feature electrical outlets. However, we do recommend a power strip as there are usually only 1 or 2 outlets. There are additional outlets throughout the train in the observation and activity cars. The electrical current in Canada is 110 volts, 60-cycle AC. An adaptor must be used with appliances from Europe or elsewhere that operate on a different voltage.

Overnight Journeys in Economy Accommodations:

If you are traveling onboard VIA Rail overnight in Economy, your meals are not included, however, you can bring your own food on the train, and there are also snacks, meals, and beverages available to purchase onboard with cash or credit. It is also recommended to bring your own pillow and blanket or purchase them on board.

Wi-Fi:

Wireless internet is available in most major stations across Canada and in the service car onboard the Montreal-Quebec-Halifax train (The Ocean). However, Wi-Fi is not available onboard the Toronto-Vancouver (The Canadian) train. There are plenty of activities and entertainment options in the activity car and observation car, and of course, the incredible scenery is the biggest draw!

Payments Onboard:

VIA Rail accepts Visa, MasterCard, American Express, and cash onboard. They do not accept prepaid credit or debit credit cards.

Am I Expected to Tip?

Any gratuities you wish to give are entirely at your discretion.

The Canadian & Ocean Overnight Train Journeys
(Vancouver – Jasper – Toronto, Montreal/Quebec City – Halifax)

Economy Class passengers are allowed one medium carry-on bag, as well as one additional large bag that can be checked into the train’s baggage car, at no additional cost.

Sleeper Plus Cabins & Berths, Prestige Class passengers are allowed one medium carry-on bag, as well as two additional large bags that can be checked into the train’s baggage car, at no additional cost.

Checked baggage service is available at some stations and on a certain number of trains. Before traveling, make sure that this service is offered on your train. If offered, your baggage must be checked at least 45 minutes before your departure at terminal stations and 30 minutes at intermediate stations.

The Corridor Daytime Train Journeys
(Toronto – Ottawa - Montreal – Quebec City)

Economy Class passengers are entitled to one medium carry-on bag at no additional cost. Additional or larger bags will incur a $15 luggage fee per bag.

Business Class passengers are entitled to one medium carry-on bag and two large bags at no additional cost.

Please note that the information above may change, for the most up-to-date guidance, please visit VIA Rail's Train baggage allowance page.