Help
We've put together answers to some of your frequently asked questions below. For further information or for a quote for your travel please call us on 0844 482 1010.
Please select:
Ashford International
Some, but not all Eurostar trains stop at Ashford International Station in Kent. If you wish to travel from Ashford please call us on 0844 482 1010.
Please note if travelling to Brussels you will need to change trains in Lille and catch a connecting train to Brussels.
Ashford International Station is 10 minutes drive from Junction 10 of the M20. Follow signposts from the M20. Parking is available at Ashford International Station. Daily parking rates start from £11.50, pre-booked parking is not available.
Bookings
All of our short breaks and holidays are tailor-made for you, which is why we don't offer online booking. We can also include travel from your local UK station and overnight stops en route. Call us to tailor-make your trip on 0844 482 1010.
We do offer online booking for selected routes and train passes including routes in Italy, Swiss Passes, InterRail, and Eurostar day trips to Paris.
Eurostar can be booked up to 120 days in advance, but we can book the hotel and then reserve the seats for you as soon as they become available. You can book short breaks and holidays to many destinations on the day of travel!
We accept all major credit and debit cards. If you pay by debit card there is no extra charge; if you choose to pay by credit card a 2% surcharge applies.
To make a booking with Railbookers please call us on 0844 482 1010.
Post Booking
Once we have confirmed your booking we will email you with your booking details. Please check the details on this email carefully, and call us if you need to make any changes as soon as possible.
All of your booking details and tickets are sent out 10-14 days before departure. In some cases we are able to send them out earlier - please call us 0844 482 1010 to discuss an earlier delivery.
If you want to change anything to do with your booking, we will do our best to help, but we cannot guarantee to make the changes you want or at all. Please check our terms and conditions and contact us as soon as possible.
If you want to cancel your booking, we will do our best to help, but we cannot guarantee that we can refund your payment. Please check our terms and conditions and contact us as soon as possible.
Brochure
Railbookers doesn't have a printed brochure as all of our special offers, short breaks and holidays can be found online at www.railbookers.com
Please call us if you are looking for destinations you can't find on our website, have any questions, or would like us to tailor-make your trip for you.
Brussels
Eurostar trains arrive in Brussels at Brussels Midi Station (also known as Brussels Zuid Station). Many trains to the rest of Belgium and Europe run from this station.
Cancellations
If you want to cancel your booking, we will do our best to help, but we cannot guarantee that we can refund your payment. Please check our terms and conditions and contact us as soon as possible.
Cars
Eurostar is a foot passenger only train to Europe. If you want to take your car on the train to Europe please contact Eurotunnel.
Car Hire
Railbookers works with Avis Car Hire. We can arrange car hire for you from many European train stations. Please call us for a quote for your train and car hire.
St Pancras International Parking
We recommend taking public transport to St Pancras International. Parking is available at an NCP carp park north east of the station. Contact NCP on 0845 050 7080.
Ebbsfleet International Parking
Ebbsfleet International has 2500 car parking spaces within a 5 minute walk of check-in.
Ashford International Parking
To access Ashford International station, exit at junction 10 of the M20 and follow the signs for Ashford station and car park. There are approximately 2000 parking spaces (it is not necessary to reserve in advance). You will be able to pay at the automatic payment machines using either cash or a credit/debit card. The daily rate is £11.50.
Check-in
If you already have your Eurostar tickets, the check-in time is 30 minutes prior to scheduled departure. If you need to collect your tickets from the automatic ticket machines or the ticket counters at the station you should arrive at the station 45 minutes prior to the scheduled departure.
Children
Child ages vary depending on the transport method, and the hotel. For a quote for travel with children please call us on 0844 482 1010.
Eurostar Child Age 4-11 years
UK Domestic Child Age 4-15
Contact Us
Travel quotes and booking: 0844 482 1010
After Booking Service: 0844 482 1018
From abroad: +44 (0)870 458 9080
Feedback: info@railbookers.com
By Post (no personal callers): Railbookers, 14 Bonhill Street, London, EC2A 4BX
0844 phone numbers are charged at UK local rates which is 5p per minute at all times.
Destinations
We offer short breaks and holidays by rail to many destinations in Europe. If the destination you are looking for is not shown on our website please call us for a quote.
Disneyland ® Paris
We do not offer holidays including accommodation on site at Disneyland® Paris. However we do offer hotel accommodation in the centre of Paris combined with a transport to Disneyland® Paris and entrance.
Ebbsfleet International
Eurostar's new Ebbsfleet International Station, just off the M25 will be opening on 19 November 2007.
Ebbsfleet information
Email Newsletters
Railbookers sends out a weekly email newsletter including latest offers and new destinations.
Receive our email newsletter
Feedback
Railbookers welcomes all client feedback as this is valuable in assisting us to improve our product and service.
Please send feedback to info@railbookers.com. Alternatively you can send feedback to:
Railbookers
14 Bonhill Street
London
EC2A 4BX
Hotels
Railbookers handpicks hotels and tailor-makes short breaks and holidays based on your requirements. Please call us on 0844 482 1010 .
Insurance
Railbookers strongly recommends that you book your own travel insurance for every Railbookers short break or holiday.
Passport and Visa
Please check your documents to ensure that passports are valid prior to purchasing your tickets. All passengers, including infants, are required to have a valid passport. If your passport is in your maiden name this should not normally cause any difficulties, please take a copy of your marriage certificate with you when you travel.
For all information relating to visa requirements, please refer to the telephone numbers below.
France
French Embassy - tel: 0207 073 1200
Belgium
Belgium Embassy - tel: 09065 508963 (cost £1.00 per minute)
Holland / The Netherlands
Dutch Embassy Appointment Line - 09065540720 - open 9.00-12.00
Germany
German Embassy Appointment line : 09065540740 (£1.00 per minute)
Pets
Unfortunately we can't book for travel for pets as Eurostar does not accept pets on their trains. Guide dogs and Hearing dogs are welcome on Eurostar, please notify us at time of booking.
Prices
All prices shown on our website are "from" prices based on 2 people travelling and sharing a double or twin bedroom (unless otherwise indicated), and the best available prices for travel and the hotel. All prices are subject to availability. For a quote for your short break or holiday please call us on 0844 482 1010.
Seating
Our sales consultants will always attempt to obtain your preferred seating aboard services. However all seating is subject to availability and it may not always be possible to fulfill your seating preferences. You may also be able to change your seating once you are aboard the train if you speak with the train manager.
Single Supplements
Supplements apply for single travellers, as hotels charge by the room. Please call us for a quote for your travel.
St Pancras International
Eurostar trains run from St Pancras International in London to Paris, Brussels or Lille. St Pancras International is London's new "destination station" with a Europe’s longest champagne bar, a daily farmers' market, shops and brasseries.
St Pancras International Information
Stations
Eurostar trains run from St Pancras International in London and Ebbsfleet International in North Kent to Paris, Brussels or Lille. Eurostar trains also run from Ashford International to Paris or Lille. Connections are available from Paris, Brussels or Lille to train stations all over Europe. We can also book travel for you from your local UK station through to your destination. Please call 0844 482 1010 for a quote.
Trade Shows
During trade shows there will be limited availability on trains and in hotels, supplements may apply.
Tickets
All tickets will be dispatched approximately 10 days prior to departure. In some circumstances they can be dispatched earlier if requested.
For last minute Eurostar bookings, Railbookers will arrange a ticket on departure and tickets can be obtained from the Eurostar terminal with a reference number. All other documents will be sent via e-mail.
Orient Express tickets cannot be dispatched until received from Orient Express; and are usually received approximately one week prior to departure.
Please note we are not able to sell Eurostar tickets on their own - they must be packaged with either a hotel or an extra (for example a city tour).
UK Tickets
Tickets from your local UK station to the Eurostar terminal are available to book through Railbookers as part of your short break or holiday package. Please call us for details.
VAT Receipts
VAT on packages is calculated under a special EU-wide scheme. We are therefore unable to provide VAT receipts.
Waterloo International
Eurostar trains no longer run from Waterloo International. Eurostar's London station is now St Pancras International.
Wheelchairs
If you make a wheelchair booking on Eurostar you will be travelling in the dedicated wheelchair passenger space located in a Leisure Select carriages. A ramp will be available and you will be assisted by Eurostar staff when boarding the train. Please arrive at the Eurostar terminal at least 45 minutes before departure and notify a member of staff that you require assistance.
